Stop, Restart or Start the system service via the Services MMC snap-in (Start Run Services.msc). Select the Umbrella Roaming Client service and select the action. AnyConnect Umbrella Roaming Module: Same process as above; however, the service name to stop will be 'Cisco AnyConnect Umbrella Roaming Security Framework Service' to stop. Note This issue is unrelated to the VPN features of the Cisco AnyConnect software. This issue is specific to the wireless NAM component of the Cisco AnyConnect Secure Mobility Client. This issue is resolved in Cisco AnyConnect Secure Mobility Client version 3.1.05182. Please see Cisco's release notes for more information. We don't have any change log information yet for version 4.8.03052 of Cisco AnyConnect Secure Mobility Client. Sometimes publishers take a little while to make this information available, so please check back in a few days to see if it has been updated.
Installing the VPN Client
- Download the AnyConnect VPN client for Windows. Note: If you're using Microsoft Edge, the program will download as a 'sys_attachment.do' file. You will need to rename the file to 'sys_attachment.msi'
- If you have the Windows Surface Pro X tablet with an ARM-based processor, you should download the AnyConnect VPN client for ARM64.
- Click Run on the Open File – Security Warning dialog box.
- Click Next in the Cisco AnyConnect Secure Mobility Client Setup dialog box, then follow the steps to complete the installation. NOTE: We recommend you un-check everything (Web Security, Umbrella, etc) except for the VPN and the Diagnostic and Reporting Tool (DART). This will give you a minimal install. The other features are not supported so there's no need to install them.
Starting the VPN Client
- Go to Start->Programs->Cisco->Cisco AnyConnect Secure Mobility Client to launch the program.
- Enter vpn.uci.edu in the Ready toConnect to field, then press the Connect button.
- Select your desired connection profile from the Group drop-down menu:
- UCIFULL – Route all traffic through the UCI VPN.
- IMPORTANT: Use UCIFULL when accessing Library resources.
- UCI – Route only campus traffic through the UCI VPN. All other traffic goes through your normal Internet provider.
- UCIFULL – Route all traffic through the UCI VPN.
- Enter your UCInetID and password, then click OK.
- A banner window will appear. Click Accept to close that window. You are now connected!
Disconnecting the VPN Client
When you are finished using the VPN, remember to disconnect.
- Right-click the AnyConnect client icon located in the system tray near the bottom right corner of your screen.
- Select Quit.
Objective
The objective of this document is to show you basic troubleshooting steps on some common errors on the Cisco AnyConnect Secure Mobility Client. When installing the Cisco AnyConnect Secure Mobility Client, errors may occur and troubleshooting may be needed for a successful setup.
Note that the errors discussed in this document is not an exhaustive list and varies with the configuration of the device used.
For additional information on AnyConnect licensing on the RV340 series routers, check out the article AnyConnect Licensing for the RV340 Series Routers.
Software Version
AnyConnect v4.x (Link to download)
Basic Troubleshooting on Cisco AnyConnect Secure Mobility Client Errors
Note: Before attempting to troubleshoot, it is recommended to gather some important information first about your system that might be needed during the troubleshooting process. Vuze for mac big sur. To learn how, click here.
1. Problem: Network Access Manager fails to recognize your wired adapter.
Solution: Try unplugging your network cable and reinserting it. If this does not work, you may have a link issue. The Network Access Manager may not be able to determine the correct link state of your adapter. Check the Connection Properties of your Network Interface Card (NIC) driver. You may have a 'Wait for Link' option in the Advanced Panel. When the setting is On, the wired NIC driver initialization code waits for auto negotiation to complete and then determines if a link is present.
2. Problem: When AnyConnect attempts to establish a connection, it authenticates successfully and builds the Secure Socket Layer (SSL)session, but then the AnyConnect client crashes in the vpndownloader if using Label-Switched Path (LSP) or NOD32 Antivirus.
Solution: Remove the Internet Monitor component in version 2.7 and upgrade to version 3.0 of ESET NOD32 AV.
3. Problem: If you are using an AT&T Dialer, the client operating system sometimes experiences a blue screen, which causes the creation of a mini dump file.
Solution: Upgrade to the latest 7.6.2 AT&T Global Network Client.
4. Problem: When using McAfee Firewall 5, a User Datagram Protocol (UDP)Datagram Transport Layer Security (DTLS) connection cannot be established.
Solution: In the McAfee Firewall central console, choose Advanced Tasks > Advanced options and Logging and uncheck the Block incoming fragments automatically check box in McAfee Firewall.
5. Problem: The connection fails due to lack of credentials.
Solution: The third-party load balancer has no insight into the load on the Adaptive Security Appliance (ASA) devices. Because the load balance functionality in the ASA is intelligent enough to evenly distribute the VPN load across the devices, using the internal ASA load balancing instead is recommended.
6. Problem: The AnyConnect client fails to download and produces the following error message:
Solution: Upload the patch update to version 1.2.1.38 to resolve all dll issues.
7. Problem: If you are using Bonjour Printing Services, the AnyConnect event logs indicate a failure to identify the IP forwarding table.
Solution: Disable the Bonjour Printing Service by typing net stop “bonjour service” at the command prompt. A new version of mDNSResponder (1.0.5.11) has been produced by Apple. To resolve this issue, a new version of Bonjour is bundled with iTunes and made available as a separate download from the Apple web site.
Cisco Anyconnect Service Provider Error
8. Problem: An error indicates that the version of TUN or network tunnel is already installed on this system and is incompatible with the AnyConnect client.
Solution: Uninstall the Viscosity OpenVPN Client.
9. Problem: If a Label-Switched Path (LSP) module is present on the client, a Winsock catalog conflict may occur.
Solution: Uninstall the LSP module.
10. Problem: If you are connecting with a Digital Subscriber Line (DSL) router, DTLS traffic may fail even if successfully negotiated.
Solution: Connect to a Linksys router with factory settings. This setting allows a stable DTLS session and no interruption in pings. Add a rule to allow DTLS return traffic.
11. Problem: When using AnyConnect on some Virtual Machine Network Service devices, performance issues have resulted.
Solution: Uncheck the binding for all IM devices within the AnyConnect virtual adapter. The application dsagent.exe resides in C:WindowsSystemdgagent. Although it does not appear in the process list, you can see it by opening sockets with TCPview (sysinternals). When you terminate this process, normal operation of AnyConnect returns.
12. Problem: You receive an “Unable to Proceed, Cannot Connect to the VPN Service” message. The VPN service for AnyConnect is not running.
Solution: Determine if another application conflicted with the service by going to the Windows Administration Tools then make sure that the Cisco AnyConnect VPN Agent is not running. If it is running and the error message still appears, another VPN application on the workstation may need to be disabled or even uninstalled. After taking that action, reboot, and repeat this step.
13. Problem: When Kaspersky 6.0.3 is installed (even if disabled), AnyConnect connections to the ASA fail right after CSTP state = CONNECTED. The following message appears:
Solution: Uninstall Kaspersky and refer to their forums for additional updates.
14. Problem: If you are using Routing and Remote Access Service (RRAS), the following termination error is returned to the event log when AnyConnect attempts to establish a connection to the host device:
Solution: Disable the RRAS service.
15. Problem: If you are using a EVDO wireless card and Venturi driver while a client disconnect occurred, the event log reports the following:
Solutions:
- Check the Application, System, and AnyConnect event logs for a relating disconnect event and determine if a NIC card reset was applied at the same time.
- Ensure that the Venturi driver is up to date. Disable Use Rules Engine in the 6.7 version of the AT&T Communications Manager.
If you encounter other errors, contact the support center for your device.
Cisco Anyconnect Network Service Unavailable
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For AnyConnect Licensing FAQs, click here.